Starter plan explained
You can find more details about the Starter plan on our pricing page.
If you want to compare Zoko plans for your estimated volume and usage, use our bill estimator.
Plus plan explained
You can find more details about the Plus plan on our pricing page.
If you want to compare Zoko plans for your estimated volume and usage, use our bill estimator.
Elite plan explained
You can find more details about the Elite plan on our pricing page.
If you want to compare Zoko plans for your estimated volume and usage, use our bill estimator.
Max plan explained
You can find more details about the Max plan on our pricing page.
If you want to compare Zoko plans for your estimated volume and usage, use our bill estimator.
Why are there two Zoko charges on my Shopify invoice?
Because Zoko bills you in two parts: your monthly subscription, and your usage fees. Shopify lists each one on its own line.
Zoko bills you through Shopify
When you install Zoko from the Shopify App Store, Shopify collects Zoko's fees and adds them to the invoice it sends you each month. That's why you won't get a separate invoice from Zoko.
Page 1 of your Shopify invoice: the overview
The first page shows totals. Subscription is your Shopify plan, which is Shopify's own fee. Apps is the total for every app installed on your store. Zoko is one of these apps, so both Zoko charges are included in the Apps total.
Page 2: the breakdown by app
The second page breaks the Apps total down, app by app. Here you'll find two lines named Zoko - WhatsApp Marketing API.
The first line: your monthly subscription
This is the fixed fee for your plan. Underneath, Shopify shows your plan name and the dates the fee covers, for example Plus: 2026-07-21 - 2026-08-20. The amount matches the price of your plan, shown above in the plans section.
The second line: your usage fees
This line is labelled Usage fee. It covers conversations, calling, agents, Instagram, and any optional add-ons you choose, such as Zoko Flows and Zoko AI. The amount changes each month with your usage.
What you won't see on your Shopify invoice
Your WhatsApp API charges. You pay those directly to WhatsApp, and WhatsApp invoices you for them. See finding your Meta invoices.
| What you see | Where | What it is | Changes monthly? |
|---|---|---|---|
| Zoko - WhatsApp Marketing API, with your plan name and dates | Shopify invoice, page 2 | Your monthly Zoko subscription | No, unless you change plans |
| Zoko - WhatsApp Marketing API, Usage fee | Shopify invoice, page 2 | Your Zoko usage fees | Yes |
| WhatsApp API charges | Meta Business Suite | WhatsApp's own charges, invoiced by Meta | Yes |
Why doesn't the amount shown on Zoko's billing page match the amount on the Shopify invoice?
The short answer is timing. Zoko's billing page groups charges by calendar month. Shopify groups them into 30-day invoices. The charges are the same, they are just grouped differently.
Zoko's billing page works in calendar months
WhatsApp bills by calendar month, and your plan's monthly allowances reset on the 1st. So Zoko does the same. On Zoko's billing page, the amount shown for a month is that month's subscription plus that month's usage.
Meta charges are also listed on Zoko's billing page, but you pay those directly to WhatsApp, so they are never part of the Shopify invoice.
The Shopify invoice works in 30-day cycles
Shopify invoices you every 30 days, counting from the day your Shopify subscription started. In this example, that's the 15th of the month.
When each charge is sent to Shopify
Zoko sends your subscription for a month on the 1st of that month. Your usage can only be added up once the month is over, so it's sent in the first week of the following month. With a Shopify invoice date of the 15th, June's charges land on two different Shopify invoices.
What that means for your Shopify invoice
Each Shopify invoice shows one month's subscription plus the previous month's usage. Nothing is missing, and nothing is charged twice.
| Shopify invoice | Subscription | Usage |
|---|---|---|
| 15 June | June | May |
| 15 July | July | June |
To match a month on Zoko's billing page, look for its subscription on the first Shopify invoice after the 1st of that month, and its usage on the Shopify invoice after that.
Finding your Shopify invoices
Zoko's subscription and usage fees are charged on your Shopify invoice. You can view and download every Shopify invoice from the Billing page in your Shopify admin.
Open Billing in your Shopify admin
Go to admin.shopify.com/settings/billing. Or, in your Shopify admin, go to Settings and click Billing.
Current billing cycle shows the dates of the cycle in progress. Past bills lists every invoice so far. Find the invoice you need
Under Past bills, each row is one Shopify invoice, with the date it was issued, its bill number, its payment status and the amount. Use the tabs to show only paid, open or failed bills, or use the search and sort buttons to find a specific one.
Open it and download it
Click the invoice to open it, then click Download. Shopify gives you a PDF you can keep for your records or share with your accountant.
Click a bill in the list to open it.
Reading your Shopify invoice
The PDF has two parts. The first page is an overview of your charges. Zoko is one of your apps, so Zoko's charges are included in the Apps total.
The second page breaks the Apps total down by app. Zoko appears twice, as Zoko - WhatsApp Marketing API: once for your monthly subscription, which shows your plan name and the dates it covers, and once for your usage fees.
For more on what each line means, see why there are two Zoko charges on your Shopify invoice.
The Date issued column tells you when each Shopify invoice was created. Because Shopify invoices every 30 days, this date moves a little earlier each month: in the example above, 11 Jul, 10 Aug, then 9 Sept. You'll need these dates to match your Shopify invoice to Zoko's billing page.
Finding your Meta invoices
Meta charges are your WhatsApp API charges. You pay them directly to Meta, so their invoices are in Meta Business Suite, not on your Shopify invoice or in Zoko.
Open Meta's billing settings
Go to Billing and payments in Meta Business Suite. Or, in Business Manager settings, click WhatsApp accounts in the left-hand menu, choose your WhatsApp account and select Payment settings. This opens a new tab.
Go to Payment activity
Click Payment activity in the left-hand menu.
Find the period you need
Type a transaction ID in the search field if you have it. Or use the date filter to choose the date range for your WhatsApp charges.
Download the invoice
Click the download icon next to a transaction. You'll get a PDF invoice with all the details.
